Privacy Policy

Purchase Agreement

The primary reason for collecting personal data is simply to execute the agreement well. Therefore, we need your name, email address, address details, telephone number, and payment details.

Email Address

Additionally, we collect email addresses to send newsletters and keep you updated on new products, information, and offers.

We collect information on how you interact with our email messages, including whether they are delivered to you, whether you open them, whether you click on links, and whether you unsubscribe.

We use this information by itself and in combination with your customer data to ensure that we do not send you marketing information if you have asked us not to and, for instance, not send you information about a new product that you have already purchased.

Survey/Questionnaire/Review

You also provide us with data when you contact us, participate in a survey, write a review or complete a questionnaire.

Data from Your Online Transactions

We collect and store limited data and certain anonymous statistical data from all visitors to our websites, whether you actively provided that data or just visited our sites. The data we collect includes the IP address of the computer or device you use, the date and time of the visit, the browser software you use, your operating system, the Internet address that led you to our website via a link, and information on how you use our site.

We use this information to analyze how well our site is functioning, how it is used, and what customers find most interesting.

We also collect information about how people respond to our online advertising campaigns and advertisements, on or off our websites (e.g., on Google, YouTube, and social media).

This information is collected through cookies and similar technologies.

Cookies

Cookies are small pieces of information stored on your computer by your browser. Suzanne Steeghs Productions uses cookies to recognize you on your next visit.

Cookies allow us to collect information about the use of our services and to improve and adapt them to the wishes of our visitors.

Our cookies provide information regarding personal identification. You can set your browser not to receive cookies while shopping at Suzanne Steeghs Productions.

We use external advertising technologies from reputable third parties to gain insight into visitor behavior on our website. The purpose is to determine the effectiveness of internet advertisements on our site and third-party sites. For this purpose, we use cookies supplied and installed by us.

Social Media

We like to communicate via social media. You can also contact us through social media. We use information from social media to gain a better understanding of what people are saying about us or our products and to help consumers.

The information we collect through social media (such as Facebook and Instagram) includes personal data that has been provided online and is public. These social media have their own privacy policies that explain how they use and share your personal data. You should review the relevant privacy policy of these sites.

The main reason for collecting and using your personal data is to provide the services, products, and experiences you expect from us.

Data You Share with Us

We use the personal data you share with us in the following ways:

  • To process your order and send the products you ordered;
  • To respond to your questions and requests;
  • To communicate with you;
  • To provide services and support for our products;
  • For customer satisfaction surveys so we can identify which improvements in our services and products can be made and improve your experience if you need support from one of our experts;
  • To notify you of changes in the policies or terms and conditions of Suzanne Steeghs Productions or other matters about which we need to inform you;
  • As long as you agree that we do so, to keep you updated on our other products and services;
  • To customize and improve your future shopping experience, such as by showing you products and offers that we think will interest you, both on our websites and our apps and on certain third-party sites (such as social media platforms).

Data from Your Online Interactions

We use the personal data from your online interactions, by itself and combined with other personal data we collect about you, to see if parts of our websites might not be functioning as well as intended, so that we can fix this and improve our websites for you and other users.

We also want to be able to see how you use our websites and how you respond to our online advertising campaigns and advertisements, so we can do the following:

  • Adjust and improve the way you shop with us in the future (e.g. by showing you products and offers we think will interest you);
  • and (as long as you agree that we do this) send you more relevant and interesting marketing information. You have the right to object to us observing your use of our websites and apps and the way you respond to our online advertising campaigns and ads for these purposes.

Other Ways Your Personal Data May Be Used

We use your personal data:

  • In disputes, claims, or investigations relating to Suzanne Steeghs Productions products.
  • To detect and prevent fraudulent transactions;
  • To comply with our legal obligations;
  • For profiling and statistical analysis.
  • As part of these activities, we combine different categories of personal data we collect about you.

For example, we combine personal data from your online interactions, data you share with us, and statistical analysis of the popularity of products, of your behavior when you use our websites. You have the right to object to this way personal data is used. For more information on how to exercise your right to object, please see the ‘Objection’ section below.

What is our justification for the way we handle personal data?

Legal Basis

The data protection and privacy laws in some countries require that we have a so-called ‘legal basis’ or ‘justification’ for the way we handle personal data.

Broadly speaking, we have to have a legal reason for processing your personal data.

We primarily need your personal data to: deliver the products or services you have asked for and ensure that our products and websites are functioning properly and do everything you expect them to do.

Legitimate Interest

Sometimes our use of your personal data is not strictly necessary for us to be able to provide you with our products and services or to ensure they work properly. In those cases, we have a so-called ‘legitimate interest’ in processing your personal data.

This legitimate interest may include:

  • ensuring that our websites, apps, products, and IT systems remain secure;
  • ensuring that our own processes, procedures, and systems are as efficient as possible;
  • analyzing and improving the data we collect;
  • determining the effectiveness of our advertising campaigns and advertisements;
  • adjusting and improving the way you shop and communicate with us in the future.

You can ask us to delete this data at any time by contacting us.

Legal Obligations

Lastly, in some relatively limited circumstances, we have to process your personal data in a certain way to ensure we comply with our legal obligations, for example when we have to disclose your personal data to regulatory or law enforcement agencies.

Ultimately, the reason we process your personal data as we do is so that we can directly or indirectly improve our products, services, and your overall experience with Suzanne Steeghs Productions as a company.

Regardless of our justification for processing your personal data (whether it’s necessary to give you a specific product or in our ‘legitimate interest’), we ensure we do all we can to protect your privacy.

What personal data does Suzanne Steeghs Productions share with third parties?

Suzanne Steeghs Productions respects the privacy of its customers and ensures that the personal information you provide to us is treated confidentially.

We use your information to process orders as quickly and easily as possible. Otherwise, we will use this data only with your permission.

Suzanne Steeghs Productions will not sell your personal data and will only make it available to third parties involved in processing your order.

How long do we store your data?

We keep your personal data only as long as it is needed for the purposes for which it was collected or used and/or as required by law.

If you do not use your account for 24 months, we mark it as ’inactive’ in our database. In that case, we will no longer actively use your account information, for example, to inform you about our products and services.

Your account will then be archived so that you can reactivate it at any time if you want to use our services again in the future.

If you want to cancel your account, we ask you to contact us. After cancellation, we delete your personal data without unnecessary delay, except for the information we are legally required to retain.

For example, we are legally required to keep copies of invoices for seven years.

We store your personal data as long as necessary to be able to use it for the purposes stated in this privacy policy.

Access and management of your personal data

Through your personal account, you can directly view and edit your personal data.

If you cannot view, correct, or erase certain personal data yourself if you want a copy of your personal data or if you want to submit a request for the restriction of processing, then you can contact us. We will respond as soon as possible, but in any case, within 30 days after receiving such requests.

You can also ask if we provide your personal data to an external service provider.

Email us at info@Suzanne Steeghs Productions.nl or call us. We are more than happy to discuss and will accommodate you whenever possible.

How do we protect your personal data?

We take the protection of your personal data seriously. We use the appropriate technical and organizational measures, such as encryption, to protect your personal data and privacy, and we evaluate these measures regularly.

We protect your personal data through a combination of physical and digital security measures.

For example, we use access controls to limit and manage the way your personal data is processed, managed, and handled.

We also ensure that our staff is adequately trained in the protection of personal data. Due to our procedures, we may occasionally ask you for identification before sharing your personal data with you.

In the unlikely event of a security breach that compromises the protection of personal data and we need to inform you about it, we will do so.

Children

The websites, apps, and products of Suzanne Steeghs Productions are not aimed at children.

We do not knowingly collect personal data from children.

If we discover that we have unintentionally obtained personal data from a child, we will delete that data as soon as possible.

If you are aware that a child has provided his or her personal data to us, please contact us at info@suzannesteeghs.nl

Responsible Entity

Suzanne Steeghs Productions is a trade name located at (6862 BW) Oosterbeek on Pietersbergseweg 54.